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  • Start here, your first ten minutes
    • In this topic
    • Put your face on your Qbit account, here’s how
    • Tell Qbit who you are and answers get even better
    • Add your birthday so Qbit can celebrate with you (also enables SafeSearch settings)
    • An app icon is awesome on your phone, tablet or laptop, here’s how to add one to your home screen
    • You can install Qbit on your laptop too, here’s how
  • Talking with Qbit
    • In this topic
    • Asking questions, getting help, or having Qbit do things for you
    • Keep the conversation going, Qbit remembers what you just said in threads of ongoing replies
    • Enter sends on a computer and starts a new line on your phone, here’s why
    • The back arrow always tells you where it’s taking you
    • Start on your phone, finish on your laptop, here’s how
    • Your question stays at the top so you read the answer downward
    • Upload a photo and ask about it, here’s how
    • Upload a PDF, Word document, Excel spreadsheet, PowerPoint presentation or anything else, here’s how
    • Talking to Qbit out loud is a hands-free way to get things done
    • Pause Qbit, hurry things up, or interrupt, here’s how
    • Want to listen instead of read? Ask a question, then tap Play
    • Thumbs up or thumbs down, tell us how Qbit did
    • Share a whole conversation with someone
    • Download a conversation to keep it offline
    • Printing a conversation for the fridge, here’s how
    • Deleting a conversation you’d rather not keep
    • That little text above the box tells you which folder the conversation is in
    • Tables, lists and links, here’s why Qbit’s answers look so tidy
    • Switched apps while Qbit was thinking? Your answer still lands
    • Four small habits that get you much better answers
  • Things Qbit can do for you
    • In this topic
    • Current answers, here’s where the data comes from
    • Weather, pollen and air quality, just ask Qbit
    • Drive times, distances and finding places near you
    • Ask what’s on your calendar today
    • Paste a YouTube link and Qbit will tell you what it is
    • Math calculations, dates, and what time it is anywhere
    • “Today” means today where you are, here’s how Qbit knows
    • Qbit uses the city you typed in Settings, never your GPS
    • Qbit reads the documents before answering
  • Making pictures, video and sound
    • In this topic
    • Ask Qbit to create an image and Qbit will, here’s how
    • Set the look and the shape of every picture, here’s how
    • Yes, Qbit makes little videos too, here’s how
    • Pick the style and shape of your video, here’s how
    • Want to compose a little tune or a sound effect? Here’s how
    • Insert your family in front of the Eiffel Tower (or anywhere else), here’s how
    • Ask Qbit to remember a photo and you never have to attach it again, here’s how
    • The three buttons under every picture, here’s what they do
  • Folders, a place for everything
    • In this topic
    • Your Home page displays a preset group of folders, here’s how to use (and change) them
    • Inviting people to collaborate in a folder
    • Change the way folders are listed, just press and hold to move wherever you want it
    • “Edit” mode makes tidying your Home page easy, here’s how
    • Make a new folder, it’s easy
    • Oops, I accidentally “x” removed a folder from my Home page, how do I get it back?
    • Qbit always keeps one folder on Home, here’s why
    • “My Folders” shows your whole tree in one easy to view list
    • Every folder has its own page, here’s what’s on it
    • Recents, Photos and Documents, the three tabs on every folder
    • Pick up right where you left off inside a folder
    • Upload a document into a folder and ask Qbit about it
    • See all opens the rest right there, and you stay put
    • Asking from inside a folder keeps conversations relevant
    • Tap more on a folder card icon for an example
    • Shortcut: add photos or files via links under the ask box
    • Folders inside folders aka nested folders or subfolders, here’s how they work
    • Adding a subfolder takes one tap
    • Going in and out of subfolders, and always knowing where you are
    • File a conversation into a folder
    • The three dots on a folder page, and what’s behind them
    • Change the folder icon? Here’s a handy shortcut
    • Name a folder whatever you like, even one of the preset folders
    • Choosing where a new folder lives
    • Folder icons, yes you can use one of your own photos
    • A one line description helps Qbit understand the folder
    • Removing a folder from displaying on Home still keeps everything inside it
    • Deleting a folder for real, and why we require you to type “DELETE”
    • Taking Play Games off your Home page is four taps, here’s how
    • Creating a new folder while viewing My Folders works too
  • Your photos, documents and past conversations
    • In this topic
    • Every picture you’ve kept lives in your folders, here’s how to find them
    • Here’s how to move, send, download or remove a photo
    • Tap a picture to see it big, here’s how
    • Ask Qbit about your images, here’s how
    • My Folders is where everything you upload lives, here’s how to get there
    • Uploading a document to a folder (or subfolder) is easy, here’s how
    • Your Google Drive files are a few taps away, here’s how to bring them in
    • Your documents are ready when you are, here’s how to find, share and print them
    • On a computer you can just drag documents around, here’s how
    • What happens to your files, in four plain lines
    • Ask Qbit a question right from the Documents page, here’s how
    • Every conversation is findable in Recents
    • Finding that one question you asked last month, here’s how
    • Your history is yours to keep or clear, here’s how to delete one conversation or all of them
  • Games and streaks
    • In this topic
    • Every Qbit game lives on one page
    • Everyone gets the same puzzle today
    • Category-Connect, sixteen tiles and four secret groups
    • Word Ladder, one letter at a time
    • Memory Match, a new deck every day
    • Tic-Tac-Toe against Qbit, and yes, you can win
    • The daily Sudoku, and how mistakes are scored
    • The little flame counts the days you solved it
    • The star on a card means you’ve already played today
    • The screen at the end, and what your score means
    • Sending your score to the group chat
    • My progress is your report card for every game
    • Four games Qbit hosts for you in chat
    • How about a scavenger hunt?
  • People, collaboration and connected apps
    • In this topic
    • Sharing a conversation with people is easy, here’s what they see
    • Connected Apps is where Qbit meets the rest of your life, here’s where to find it
    • Connect your Google Calendar
    • Disconnecting your calendar takes two taps
    • Connect Google Drive
    • Disconnecting Drive keeps your imports right where they are, here’s how
  • Qbit Teens: accounts for ages 13 to 17
    • In this topic
    • Qbit Teens is your family home base, here’s what’s on it
    • Qbit Teens comes with a paid plan, here’s how it works
    • Adding your teen to Qbit, here’s how
    • The Teen Account Notice, what you’re agreeing to
    • Your teen signs in with an email and password, here’s how to set it up
    • A quick sign-in code for your teen’s phone or tablet, here’s how
    • Fixing your teen’s name or date of birth is quick, here’s how
    • One setting manages photo options for your teen, here’s how to set it
    • Sharing is your call, here’s how to set it and see what your teen has shared
    • See what Qbit knows about your teen
    • Notification overload? Here’s how to quiet one teen’s notifications
    • See every device your teen has signed in on, and how to remove one
    • Get a heads-up on new sign-ins
    • Pausing, resuming, or deleting a teen account, here’s how
    • See exactly what your teen sees, here’s how
    • The teen settings page remembers how you left it, here’s how it works
    • Your teen’s eighteenth birthday means a lot, here’s what happens
    • What your teen doesn’t see when they’re signed in
    • Your teen’s folders grow with them, here’s how
    • “My Subjects” is your teen’s set of school subjects
    • Inside a subject, here’s how to ask Qbit, log homework and take a quiz
    • Asking Qbit about one subject, here’s how
    • How badges are earned
    • Photograph a worksheet, it’s the fastest way
    • Adding homework from a file on the device, here’s how
    • Deleting a subject, and what goes with it
    • A wrong answer is just a teachable moment
    • The badge display, and why the locked ones are on show
    • Six badges to collect, here’s exactly how to earn each one
    • Explanations that really land, here’s how Qbit checks
  • Safety alerts keep you in the loop
    • In this topic
    • Qbit looks out for your teen in every chat, here’s what that covers
    • Alerts by email, text or app push, here’s how to set them
    • Every teen is different, here’s how to adjust the sensitivity by category
    • Every alert in one place, here’s the Alerts page
    • Deleting an alert you’ve reviewed
    • Print and save any alert for a conversation away from the screen
    • That number at the top of your app is your alert count, here’s how it works
    • A recap of your teen’s Qbit week can land in your inbox, here’s how to set it up
  • Making Qbit yours
    • In this topic
    • Dark mode is awesome, here’s how to turn it on
    • Qbit displays the app in 18 languages, here’s how to switch
    • SafeSearch moderates results, here’s what it filters and how to change it
    • Make text bigger, airier or easier to read
    • Turning on the microphone for Conversation Mode
    • App notifications keep you in the loop, here’s how to turn them on
    • Display “Recents” when you open Qbit, here’s how to set it
    • Getting to know you helps Qbit improve responses, here’s how
    • See what Qbit knows about you, and remove any line you like
    • Birthdays, anniversaries and important dates, here’s how to add them
    • A tidy list of important dates, here’s how to keep it that way
    • Here’s how to turn important date reminders on or off
    • Your social and website links help your profile, here’s how to add them
    • Your typing saves as you go, here’s what the button is for
  • Privacy, security and your data
    • In this topic
    • Every link you’ve shared lives in one list, here’s how to switch one off
    • Your data, in your hands, here’s how to take a copy
    • Deleting your account comes with 30 days to change your mind, here’s how
    • A new password takes a minute, here’s how to change it or set your first one
    • Your sign-in email can change, here’s how
    • Every device on your account in one list, here’s where to find it
    • Signing in on a new phone, tablet or computer is easy, here’s how to skip the password
    • Signing everything else out takes one tap, here’s how
    • See every sign-in to your account, failed attempts included, here’s how
    • Helping Qbit improve AI models is opt-in
    • Your cookie choice is yours to change, here’s how
  • Plans, credits and billing
    • In this topic
    • Which plan you’re on, and the one button that matters
    • Qbit+ is the plan, here’s what it gives you
    • Changing your card or downgrading, here’s where
    • Seeing your renewal date and downgrading to the free plan, here’s how
    • Tool Credits are simpler than they sound, here’s what snacks on them
    • Topping up your Tool Credits, here’s how
    • Credits auto-replenish
    • Your tool credit balance updates on the activity
    • Your Qbit activity in numbers, here’s where to look
  • Help, tickets and troubleshooting
    • In this topic
    • Write to a real human, here’s how
    • Reading a reply from our team, and writing back
    • Ask Qbit about anything on the help page
    • Desktop app? Chrome’s settings for the installed Qbit app are easy
  1. Help Center
  2. Help, tickets and troubleshooting

Help, tickets and troubleshooting

Stuck on something, or have an idea for us? Here’s where to find answers fast, and how to reach a real person on our team.

Try dark mode, upload documents to folders or change my profile icon

In this topic 4 articles

  • Write to a real human, here’s howSometimes you just want a human. Qbit has a support inbox built right in, so you can write to a member of our team, and their reply lands back inside the app in a thread you can keep going.
  • Reading a reply from our team, and writing backEvery message you send our team lives in its own thread, ready whenever you are. Read our reply, write back, and close it out once you’re all sorted.
  • Ask Qbit about anything on the help pageGot a question? Ask Qbit. There’s a small box on the help page just for that, and Qbit will answer in chat like any other conversation.
  • Desktop app? Chrome’s settings for the installed Qbit app are easyInstalled Qbit as a desktop app? Its permissions live on a Chrome settings page that browsers only let you open yourself, so Qbit does the next best thing and hands you the address, ready to paste.
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