Write to a real human, here’s how

Sometimes you just want a human. Qbit has a support inbox built right in, so you can write to a member of our team, and their reply lands back inside the app in a thread you can keep going.

Steps

1. Open the hamburger menu and tap “Support & Setup”.
2. Tap “Contact human”.
3. Type a Subject, a short line about what this is.
4. Pick a Category: “Help needed”, “Comments & suggestions”, “Feature request”, “Accounting”, “Bug report”, or “Other”.
5. Write the details. You’ve got room for up to 10,000 characters, so tell us the whole story.
6. Tap “Send”.
7. You can also start one from your profile menu. Tap your avatar, choose “View Support Tickets”, then tap “+ New ticket”.

Tips

• The more you tell us, the better: what you tapped, what you expected, and what happened instead.
• Picking the right category gets your message to the right person faster.
• Choose Accounting for anything about billing, a charge or a refund.

Good to know

Good to know: Replies typically arrive within 24 hours during the work week, and they’ll show up right here in your tickets list.

Updated 20 October 2026