Reading a reply from our team, and writing back

Every message you send our team lives in its own thread, ready whenever you are. Read our reply, write back, and close it out once you’re all sorted.

Screenshots are on their way for this one.

Steps

1. Tap your avatar and choose “View Support Tickets”. You can also open “Support & Setup” and tap “Your submitted tickets”.
2. Tap a ticket to open its thread and read the whole conversation.
3. To reply, type in the reply box and tap “Send reply”.
4. When your question is answered, tap “Mark resolved”.
5. Tap “Back to your tickets” to return to the list.

Tips

• Each ticket wears a status badge so you can see where it stands at a glance: Open, In progress, Awaiting your reply, Resolved, or Closed.
• “Awaiting your reply” is the one to watch for. It means the ball is in your court.

Good to know

Good to know: “View Support Tickets” shows up in your avatar menu once you have a ticket, open or closed. The shortcut on the Support & Setup page appears while you have one open.

Updated 20 October 2026